Overview

We want every purchase to be a positive experience and we will do our best to make things right for you if you are not satisfied.

Dr. Pen Official will accept, for return or exchange, items that are in new condition, unused, unaltered, and free of damage by the customer. All returns requests must be received within 30 days of receipt. If approved, your refund will be reduced by a restocking charge equal to 10% of the purchase price.

To start a return, you can contact us at support@drpenofficial.shop. We will provide instructions on how and where to send your package. Return Shipping is not free. You are responsible for all postage and packaging fees associated with your return. Items sent back to us without first requesting a return will not be accepted.

If you refuse or fail to accept delivery of any products you order, with the exception of refusals related to visible delivery damages, any risk of loss, theft or damage will pass to you, and not limiting any other rights or remedies Dr. Pen Official has, Dr. Pen Official:

Will remain entitled to payment in full for the products shipped to your delivery address, including any delivery fees incurred; and

May effect any required additional delivery by whatever means it considers appropriate, and you will be liable for all additional costs incurred as a result of such refusal or failure to accept delivery.

Please read Shipping Policy before any further actions.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We offer reshipment for defective or damaged items. If you need to exchange for the same item, send us an email at support@drpenofficial.shop.

Warranty

We stand behind the quality of our products and strive to ensure your complete satisfaction. We offer a comprehensive warranty to protect against manufacturing defects and faults, providing you with peace of mind during your purchase. However, we would like to clarify that our warranty coverage is limited to the replacement or repair of the product itself.

Warranty Coverage: Our warranty covers the replacement or repair of eligible products that are found to have manufacturing defects or faults for up to a year from the date of purchase. Should you encounter any issues with your purchased item within the specified warranty period, we will make every effort to resolve the matter promptly and efficiently. Our dedicated support team is available to guide you through the warranty process and assist you with any concerns you may have.

Exclusions: While we take responsibility for our products, it is essential to understand that certain expenses beyond the direct replacement or repair are not covered by our warranty. We strongly advise our customers to carefully review the terms of the warranty before proceeding with any additional services related to our products.

To start the warranty process please reach out to us at support@drpenofficial.shop.

Please note that any modifications or repairs carried out by unauthorized personnel may void the warranty entirely. To ensure the continued coverage of your warranty, we recommend contacting our support team for assistance and guidance.

Need help?

Contact us at support@drpenofficial.shop for questions related to refunds and returns.