Thank you for visiting and shopping at Dr. Pen Official. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed and shipped out within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.

The average delivery time is 2-3 weeks and can be impacted by holidays and unexpected demands. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Update: Shipping is affected by the surge in holiday demands and delays related to coronavirus measures. However, we are still fulfilling all of our orders, simply with a slight increase in delivery time. We thank you for your patience and understanding that we have no control over the shipping time of our products after it has left our warehouse.

Shipment Cost

Dr. Pen Official offers free worldwide shipping on orders over $50. For orders under $50, a standard rate of $10 is applied to shipping to the USA and Canada. A standard rate of $15 is applied to all other locations.

Shipment

Dr. Pen Official ships to all countries worldwide.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties, and Taxes

Dr. Pen Official is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Dr. Pen Official is not liable for any products damaged or lost during shipping. If you haven’t received your order or if your order arrived damaged, please contact support@drpenofficial.shop for use to start the claim process with the shipping carrier.

Please save all packaging materials and damaged goods for the claim process.

Incorrect Item

In the event where you received the wrong order, please reach out to us at support@drpenofficial.shop for us to make it right.